HDIS
  • 23-Dec-2020 to Until Filled (CST)
  • Care Department
  • Olivette, MO, USA
  • Full Time

Wait! Before you let "sales" in the title scare you away, allow us to explain. This is NOT your typical cold-calling, lead-developing, bully-people-into-buying-your-product sales role! In this role you will field incoming calls from customers who have either seen one of our commercials or received marketing materials, and make outreach calls to people who have contacted us first there are NO cold calls made!

Now that we have your attention, let's talk specifics. While the primary focus of this role is consultative sales, our sales culture is different than others. Because our customers are often considered medically vulnerable, we focus on selling through our service to our customers by providing consultative, informative sales techniques NOT aggressive, high pressure or abusive tactics. We exercise compassion in all of our interactions with our customers, because after all - the relationship we build with our customer is not just a punch line, it's a pillar of our business. Our first priority is always about having respect for our customers and getting them the products they need to improve their quality of life.

We know what you're thinking "That sounds great, what are the requirements?"

That's a great question and we're so glad you asked!

  1. First and foremost, you absolutely must have a compassionate heart and the affinity to help others. We treat every customer we speak to like we would want someone to treat our own parents or grandparents. This oftentimes requires patience and empathy, so if those are your guiding principles we want to talk to you!

  2. While we provide thorough, ongoing training for all of our team members, we would like for you to have at least 1 year working with customers in a sales and/or service oriented environment. This experience doesn't necessarily have to have been in a call center either just any job where you had to ask questions to uncover needs, recommend solutions or overcome objections.

  3. Because an essential function of this role is speaking to customers, it shouldn't come as a surprise that we'd like you to have polished verbal communication skills. After all, it would be quite difficult to provide consultative sales or amazing customer service if you didn't!

  4. This one may also seem obvious, but it's kind of hard to help customers if you're not here every day when you're supposed to be. Our customers depend on us day and night to be available for them to order the products they need. No, we will not expect you to be on-call 24/7 or work overnights we just ask that you have a high level of reliability as it pertains to your attendance for the agreed upon shifts you're scheduled to work. Easy peezy!

Now that we've covered what we expect from you, here are a few things you can expect from us:

  • Competitive pay & bonus structure (duh, no one works for free!)
  • An on-site "Corner Market" filled with food you can eat if you're Keto, Vegetarian, Paleo or just have a sweet tooth!
  • Affordable medical, dental, and vision insurance after 60 days of employment
  • An outstanding culture that has earned us the Top Workplace award for the 8th year straight (from the St. Louis Post Dispatch it's kind of a big deal!)
  • A friendly staff of coworkers, peers and leaders that value our employees just as much as we value our customers (and that's a lot!)
  • An annual PTO "Caring Day" to volunteer for a cause that is important to you
  • Employee Referral Bonus
  • 8 paid holidays a year
  • Vacation & personal time that accrues from your start date (because... work/life balance)
  • 401k with 3% match that begins immediately
  • ALL. THE. THINGS!

Now let's hear what some of current employees have to say about the position:

"You can expect the best compensation in not only your earnings but in knowing you helped someone in a special way."

"We are a sales team that isn't here to 'sell stuff' but to enrich people's lives."

"My job is a rewarding challenge."

If you are ready for a rewarding career, we would like to speak with you!

 

HDIS is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. HDIS also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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